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Shipping / Pickup & Returns

1. Shipping or collection

1.1 Have your package delivered to you at home or at a Bpost pick-up point of your choice

When completing your order, you will be given the option to deliver your package at an address of your choice. You can also choose to pick it up in a Bpost pick-up point of your choice. For sending your packages, we use Bpost services. In exceptional cases (foreign / strike / ...), we can also decide to enable another supplier. If this is the case, we will inform you in advance.

 

1.2. Get your package off in Antwerp

You can also choose to collect your package yourself at the newspaper De Ster, Bresstraat 19 in Antwerp (side street Amerikalei / Paleisstraat, near 'den Bell') while completing your order. After you have received a message that your package is ready for collection, you can go there Monday to Friday from 7am to 6pm and on Saturday from 8am to 2pm. For collection at the newspaper De Ster, shipping costs will never be charged.

 

2. Shipping

Shipping costs depend on the country of destination:

- For deliveries in Belgium, the Netherlands and Luxembourg, the shipping costs are as follows:
The shipping of orders of 50 Euro or more is free.
For orders below 50 Euro we charge 4.95 Euro shipping.

- For deliveries in France, Germany and Great Britain, the shipping costs are as follows:
The shipping of orders of 100 Euro or more is free.
For orders below 100 Euro we charge 9.95 Euro shipping

- For all other countries, please contact us so we can make a suitable quote.


3. Delivery time


After we receive the payment, we will ensure that your order is delivered to Bpost the day itself or the next working day or ready for collection in Antwerp. Packages with destination The Netherlands or Belgium normally take one to two business days . Packages sent to other countries are a few working days on the way.


4. Return

As stipulated by the Remote Sales Act, you are always entitled to waive your purchase without specifying a motive. Legally this is limited to 14 days after receipt of your package. But we offer you the opportunity to return to 60 calendar days after receipt of your package. This applies to all products purchased on www.puzzels123.com.