Yes — all products on our webshop are in stock and ready for you at our warehouse in Antwerp.

We hold a wide collection of puzzles in stock, but of course it's always possible that the puzzle you'd like isn't on our site. Send an email with the puzzle description to [email protected]. If we carry the puzzle as standard in our collection, we can let you know when it will be back in stock. If we don't carry your desired puzzle as standard, we can let you know whether we're able to order it for you.

That doesn't happen often, but it's not fun, of course. If you've lost a puzzle piece, we'll ask you to wait a few more days first — it wouldn't be the first time a piece suddenly turns up under the couch, between the newspaper, in a pocket...

If you're sure the piece is really lost, please send us an email with the following information:

• Article number
• Brand
• Your invoice number

Based on this information, we'll get in touch with you. We can request "lost pieces" with various suppliers, but the required information differs slightly depending on the supplier.